Terms of service

This section of our Website sets out our General Terms and Conditions of Sale (“Terms”) including our full delivery and returns process.


These Terms apply to all sales of products made to you, the customer, via makeupforeverhk.shop (“the Website”). Please read these Terms carefully before submitting your order to us. These Terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.


By placing an order with us you confirm that you agree to these Terms. If you do not agree to the Terms, please do not place any orders through the Website.


We reserve the right to make changes to these Terms at any time and the new version of the Terms will apply to any offer or order placed on the Website after the new version has been posted. We therefore advise you to make sure you are happy with the Terms each time you place an order.


Our Website is solely for the promotion of our products in Hong Kong. Unfortunately, we do not accept orders from nor deliver to addresses outside Hong Kong. 

1. Information about us and how to contact us

We are MAKE UP FOR EVER c/o Parfums Christian Dior HK Ltd a company registered in Hong Kong. Our company registration number is 18137538 and our registered office is at 6/F, Cambridge House Taikoo Place, Quarry Bay, Hong Kong. You can contact us through our MAKE UP FOR EVER Customer Service Hotline which is available to you as follows:
Service hours: 10am– 6:00pm, Monday to Friday, excluding Saturday and Public Holidays


Email address: cs@makeupforever.hk

2. Our products

The images of the products on our website are for illustrative purposes only and although every effort is made to display colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images. 
 
3. Our contract with you

3.1. Orders

Our acceptance of your order will take place when we send you an order confirmation email.  At this point, a contract for the sale and purchase of the ordered products will come into existence between you and us.  

If we are unable to accept your order we will inform you of this by email and will not charge you for the products. This might be because:-
·         the product is out of stock
·         we have identified an error in the price or description of the product
·         you have exceeded our Maximum Purchase Policy set out below
·         your billing name and address do not match with the credit card used for payment
·         we need to deal with technical problems with the product or make minor technical changes;
·         we need to update the product to reflect changes in relevant laws and regulatory requirements.
Please note that we are unable to process orders to a P.O. Box address.


When we have accepted your order, you will see a confirmation page that gives you your unique reference number and the total sum deducted from your credit card account. You can print this page for your reference, or alternatively wait until you receive this information in our acceptance email titled "Thank you for placing your order". The email will show all details of items purchased, delivery addresses and packaging options, which you can keep for your records.

If you have any questions about an order, please contact MAKE UP FOR EVER Customer Service using the contact details in condition 1. It will help us if you can tell us the order number whenever you contact us about your order.

3.2. Price and Payment

The price of the products is displayed throughout your online journey.
We take all reasonable care to ensure that the price of the products advised to you is correct but in the unlikely event that the products are incorrectly priced, we will contact you for your instructions before we accept your order.  If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.


You can pay for products using the following payment options:
CREDIT CARDS ACCEPTED:

  • MasterCard
  • Visa
IMPORTANT INFORMATION:
For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

    3.3. Maximum Purchase Policy

    We regret that we must limit any orders to no more than

     

    4. Our liability to you

    We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products and for defective products under the relevant local laws.

    We only supply the products to you for private use and not for commercial, business or resale purposes. We therefore will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

     

    5. Other Important Terms

    We may transfer our rights and obligations under these Terms to another person or organisation. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

    You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing. We will not unreasonably withhold or delay our consent.
    This contract is between you and us. No other person shall have any rights to enforce any of its Terms.

    Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

    If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

    These Terms are governed by Hong Kong laws and you can bring legal proceedings in respect of the products in the courts of Hong Kong.