Refund policy

How to make a return

If you are entitled to return products under condition 5, and email at cs@makeupforever.hk

We may reduce your refund of the price to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose to arrange for such products to be returned to you within 28 days of our notification.

a) Returning Products

Products and all complimentary items must be returned to us promptly at our distribution centre. Please ensure that the returned parcel is properly sealed and provide the respective delivery tracking code to MAKE UP FOR EVER Customer Service Representative in order to provide proof to us that you have returned the products in the unlikely event that we do not receive the returned parcel.

b) Processing the Refund

If you have returned products because they are damaged, faulty or incorrect, we will process your refund as soon as possible and in any event within fourteen (14) days after the day we receive your returned products and confirm you are entitled to a refund.
Refunds will only be made against the original credit card used for the purchase. You will receive email notification.